Help Desk Support Specialist
Starting Date:
September 9, 2008
Application Deadline:
Wednesday, August 13, 2008 at 4:00 p.m.
Responsible to:
Director of Information Technology
EXAMPLES OF DUTIES:
Supports the college Help Desk by being the initial contact to resolve campus issues. This can be via phone, remote trouble shooting, email contact or walk in assistance.
Provide instructions to callers on access and passwords of Angel, Luminis, Banner, on-line courses and any other college systems to include students, faculty and staff.
Provide end user support for campus services, applications and computer equipment.
Use any free time not needed to fulfill the above duties to do self-training to develop knowledge and skills in areas of coverage.
Perform other duties as assigned.
QUALIFICATIONS:
Associate in Science in Data Processing, Information Technology, Computer Science or equivalent with demonstrated job related experience. Bachelor degree desired.
Minimum of at least two (2) years work experience in help desk functions is desired. Work experience should include troubleshooting, documentation, development, implementation with proven help desk skills.
Technical experience with a broad range of computer hardware and software applications is required.
Experience in an educational setting is preferred.
SALARY:$28,004 per year, Full-Time, 2007-08 Classified Salary Schedule, Grade 26, Step 1
CONTACT: Ashley Anderson, Human Resources Assistant, (541) 440-4626 voice or TDD. UCC Personnel will provide, upon request, reasonable accommodation during the application process for individuals with disabilities. AA/EEO. Please Note: No submitted materials will be returned and/or duplicated. To apply, send the completed UCC application (available on this web site).
UCC Employment Application 
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