New to Canvas, or Just Need Some Help?

What is Canvas?

Canvas is the platform that UCC uses to deliver courses and course content online.

Where do I find Canvas?

All Canvas online courses can be accessed directly at https://umpqua.instructure.com/login.

Where do I get my Canvas login and password?

Each student is assigned a Student ID upon admission to UCC. You will use this same Student ID (starts with 800xxxxxxx) and your initial password will be your 8-digit birthdate (mmddyyyy).  

What if my Canvas password isn't working?

If your Canvas password is not working, please click here for Canvas Login Help

How do I find my classes within Canvas once I am logged in?

Once you are logged into Canvas, you should see your current or starred courses on your Dashboard.  If you don't see a course, you may need to add it to your starred courses by clicking the Courses link in the left-hand navigation and then clicking on All Courses.  Click on the star to left of any courses that you want to display on your Dashboard.

When do online classes begin?

Canvas online courses begin the same day that face-to-face courses do each term. Depending on the instructor's preference, some courses may open a little earlier.

What happens if I don’t login to my online course the first week?

Online instructors are required to drop any student who has not attended by Friday of the first week. Attendance is determined by participating in course activities as required by the instructor.

Where do I get my course books?

You will need to contact the UCC bookstore for your required textbook and materials for each course.

What if I need help learning Canvas?

If you are on-campus, come to one of the orientations at the beginning of each term. Check theAnnouncements for dates and time.

If you are off-campus, you can choose from several options to get started.  

  • If you learn best by watching short videos, the individual Canvas Video Guides are great!   We have compiled a few of the most beneficial ones into a self-paced tutorial "Getting Started in Canvas." 
  • If you learn best by reading at your own pace, the topic-based Quickstart Guides are your best bet. 
  • If you learn best from one-on-one training, we can arrange a virtual orientation.  Send an email to UCCOnline and let us know how to best contact you and what times/days work for you.
  • For General help with Canvas or other topics, you can also use one of the help options available in the boxes at the bottom of the page.

Help with Canvas

Call or chat Canvas 24/7
1-855-782-5890
(Or click on Help menu in Canvas)

Email UCCOnline
or call 541-440-7685

Help with PIN for

  • Student Self Service
  • Student Email

Contact the Help Desk
Call 541-440-7808

Other Help with

  • Registration
  • Advising

Contact Welcome Center
Call 541-440-4600