If you need help finding your User ID, resetting your password, or logging in for the first time, please visit the myUCC, which provides instructions and IT support.

UCC complies with all state and federal requirements regarding the confidentiality of student’s records. In general, the Family Educational Rights and Privacy Act (FERPA) of 1968 prohibits us from releasing information to anyone other than the identified student without the written release from that student. This includes parents who may be paying on a student’s account.

Release of information must be documented in the system in order for Student Accounts to discuss with anyone, other than those allowed by FERPA, a students account information. The Release of Information form is specific to whomever is named on the release. In other words, if mom is listed and dad is not, we can talk to mom but not to dad. There are very few exceptions to this rule and all require the students consent.

Financial aid awards disburse to student accounts on Tuesday’s beginning the second week of fall, winter and spring terms and run weekly throughout the term as Financial Aid processes awards. 

Once financial aid has been disbursed to student accounts, the Accounting and Finance Office processes aid weekly. Excess funds are issued by check or direct deposit on Mondays of the following week during all terms. Holidays may affect processing schedules, and refunds may be issued on a later date than the standard processing day listed above.

Any financial institution that is able to provide documentation of an existing account that includes your name, address, and routing information can be used to deposit excess funds received while attending UCC. Some financial institutions provide online access to account documentation required to turn in with your direct deposit form, if you do not use checks. Currently, forms and financial institution documentation must be turned in to Student Accounts in person. Photo ID is required when turning in documents.

These security precautions are taken to ensure that excess funds are available only to the person assigned to receive them.

*Keep in mind that the direct deposit of excess educational funds is a different form than direct deposit for wages earned at UCC. Direct deposit forms for wages are issued and turned in to Payroll.

**Direct deposit stays active until the account holder submits a cancellation request; therefore, it is important that when banking accounts are closed that Student Accounts is notified.

1. Is your check is based on excess financial aid funds being returned to you?

• Have you received an award letter from Financial Aid? If you answer no to this question: check your financial aid status/requirements online or contact the Financial Aid office.
• You have received an award letter, but no check? Do you see a refund posted when you check your balance on-line? If yes, contact Student Accounts.

2. If you can see that a refund has posted to your on-line account and have not received it, after allowing two days for processing and/or mail time, you have two options:

• You can wait the required two-weeks to see if the check arrives and have a check reissued at no charge
• You can pay a $35.00 lost check fee to receive it sooner

*Remember to add two days to the refund posting date as checks/direct deposits are not made until two days after posting to allow for bank processing or USPS delivery time.

**Contact Student Accounts if in doubt.

3. Have you moved? Addresses are pulled from Registration records when UCC issues student’s checks. If students have moved they need to contact registration and update their address by providing a Change of Record form. A two week wait is still required before reissuing checks or paying $35.00 if you want it sooner.

Current term charges are due by 5:00 PM on the first day of the term for students without other aid sources.

View our pay for classes page for more information. 

In some cases, financial aid may not cover all of your expenses for the term. If you have a remaining balance, it is important to review your account and make arrangements to pay the amount due to avoid additional fees or account restrictions.

The Student Accounts Office offers a repayment plan for prior term balances. Students are responsible for setting reminders and making their monthly payments on time. Please note: any student holds will not be lifted until the account balance has been paid in full. If you are unable to meet your current payment plan, it is important to contact the Student Accounts Office as soon as possible.