ECMC - Student loan repayment and financial literacy services

Financial Aid Handbook and Student Aid Guide

Student Rights and Responsibilities and Fraud

Financial Aid Office Student Rights and Responsibilities


  • Students have the right to receive courteous service from financial aid staff
  • Students have the right to be provided timely and accurate service
  • Students have the right to be provided information about their financial aid application
  • Students have the right to confidentiality concerning their application as guaranteed by the Federal Right to Privacy Act (FERPA)
  • Students have the right to appeal to Financial Aid for not meeting federal guidelines for Satisfactory Academic Progress (SAP)


  • Student aid eligibility is based upon financial circumstances that you certified were correct when you signed your FAFSA. If circumstances change, students must inform the Financial Aid Office 
  • Students are responsible for reporting and updating mailing addresses and using their UCC Student email
  • Students are responsible for reporting third-party benefits such as VA and scholarships
  • Students are responsible for understanding UCC's Satisfactory Academic Progress Policy and maintaining Satisfactory Academic Progress
  • Students are responsible for interacting with Financial Aid Office staff in a courteous manner
  • Students are responsible for reading the contents of UCC's financial aid WEB site and following instructions for aid acceptance and loan promissory note and entrance counseling
  • Students are responsible to complete loan program entrance and exit counseling


A student who attempts to obtain financial aid by fraudulent means will be suspended from financial aid for unsatisfactory conduct. The college will report such instances to local law enforcement agencies, to Student Aid Commission, and to the U.S. Department of Education Office of Inspector General. Restitution of any financial aid received in such manner will be required. Giving false or misleading information can cause a student to be fined up to $20,000, sent to prison, or both.

Financial Aid Office

1140 Umpqua College Rd
Roseburg, OR 97470
Phone: 541-440-7645
Fax: 541-440-4612
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Hours: Mon - Thu, 8 a.m. - 6:45 p.m.; Fri, 10 a.m. - 5 p.m.