Organization: City of Roseburg
Definition:
The Community Service Officer works under the general supervision of the Watch Commander and/or Administrative Sergeant and performs paraprofessional duties in support of Patrol operations.
Essential Functions:
These duties are a representative example; position assignments may vary depending on the business needs of the department and organization.
• Prepares, or participates in the preparation of, written reports on incidents that are not in progress and do not require sworn officer presence, to include, but not limited to: fraud, theft, criminal mischief, other property crimes, and no-injury accidents.
• Participates in a team effort to provide response to non-emergency calls for service, and may process routine calls independently, to include arranging for the towing of vehicles, retrieving stolen and recovered property, including firearms, and providing assistance at accident scenes.
• Participates in the enforcement of parking control laws such as nuisance vehicle and traffic hazard removal, and the issuance of parking citations; may be required to push vehicles, or safely lift equipment, road debris, or miscellaneous objects in the course of work assignments.
• Provides on-site operational support at major incident scenes and special events by providing traffic direction, crowd control, or transporting supplies, food, or other logistical items.
• May serve subpoenas issued by Municipal and/or Circuit Court.
• Provides the leadership necessary for problem solving efforts of various neighborhood groups and/or business districts; participates in development strategies and gathering resources.
• Operates department vehicles and equipment, to include police radios and computer systems.
• May prepare and submit monthly reports of individual and unit work activity; completes technical reports as required; processes, maintains, and updates department records; enters and retrieves data using PCs and mainframe computer networks, including local, state, and national law enforcement resources.
• Receives and screens incoming emergency and non-emergency calls for police assistance; obtains clarifying information for the completion of accurate police reports, and transfers emergency calls to a Dispatcher; interprets situational information to determine whether it is a civil or criminal matter; enters data in the computer.
• Deals with individuals who may have contagious illnesses, which may necessitate wearing protective gear and clothing.
• Provides credible testimony in any judicial hearing.
• May interact with community members and public to include disturbed, distraught, difficult or dangerous individuals.
• Partners with Community Development on unhoused camp cleanups, to include posting campsites and booking items of utility collected from campsites.
• Actively supports an inclusive and respectful work environment.
• Provides animal control services to include, but not limited to, stray dog and dog bite reports, animal violations for prosecution, transporting dogs to holding facilities, reuniting animals with owners.
• Attends meetings and activities outside normal business hours including weekends.
• Performs other duties of a similar nature or level.
Qualifications:
An entry-level appointee would be expected to possess the following or any equivalent combination of knowledge, skills, education and experience in order to successfully perform the job.
Knowledge Required:
Inclusive and respectful work place practices. Law enforcement operations and their role in community service; Safe handling and transport of firearms and weapons; Balance that exists between enforcement and service in police patrol environments; Problem-oriented policing strategies and procedures; Research methods, to include data gathering, organizing, and reporting.
Skills Required:
Demonstrate commitment to maintaining a respectful and inclusive work environment; Perform assigned duties in a safe manner; Learn police operations sufficiently to perform the duties of the CSO position; recognize a potentially dangerous situation, and requesting appropriate back-up. Emphasize and provide excellent customer service.
Essential Functions:
Read and interpret State and Federal laws, and Municipal Code as it pertains to assigned tasks; Apply problem-oriented policing strategies and procedures; Organize and maintain an effective schedule to accomplish assigned tasks; Use tact and persuasiveness to resolve conflict; Mediate issues and resolve conflict; Safely lift and/or carry heavy items that may weigh up to 50 pounds or more; Safely push or pull objects which may be blocking pedestrian or vehicular traffic flows; Learn to use department equipment, including radios, vehicles, and the police computer system and its applications; Communicate effectively in oral, electronic, and written formats; Interact harmoniously with coworkers, other agencies, and the public; Travel as required.
Education & Experience:
Education and experience requirements listed are minimum standards. Other equivalent combinations of education, certifications, training, and experience may be considered.
Education: Graduation from high school or the equivalent GED.
Experience: Preference for experience or training in basic law enforcement, code enforcement, criminal justice, social services, or related, and/or dealing effectively with the public while applying regulations.
Equivalency may also be met through additional education or graduation from Reserve Academy.
Special Requirements & Certifications:
Possession of a valid State of Oregon driver’s license and safe driving record at the time of appointment, or the ability to obtain one within 30 days of hire.
Not less than 18 years of age.
Certification on the State of Oregon Law Enforcement Data System (LEDS) or the ability to obtain a certificate within six months of the date of hire.
Must qualify for access to computerized City and criminal justice systems and software; no felony convictions.
Preference for bilingual skills.
Successful completion of post-offer physical and background investigation.
Working Conditions:
The City of Roseburg is committed to complying fully with the Americans with Disabilities Act (ADA) and Oregon’s Disability Accommodation and Discrimination laws. We are also committed to ensuring equal opportunity in employment for qualified persons with disabilities. The City of Roseburg will make reasonable efforts to accommodate a qualified applicant or employee with a known disability, unless such accommodation creates an undue hardship on the City of Roseburg’s operations, or a safety risk to employee or coworkers, or removes an essential job function. Employees should request an accommodation as soon as it becomes apparent that a reasonable accommodation may be necessary, to enable the employee to perform the essential duties of a position, or to participate in the employment process. To discuss an accommodation request, please contact John VanWinkle, Human Resource Director.
While performing the duties of this job; work is performed in both an office and field setting with exposure to inclement weather conditions and a noise level which may vary. Requires mobility to work in standard office setting and use standard office equipment. May require bending, hearing voice and telephone conversation, seeing, keyboarding, sitting and standing for extended periods of time. Require traveling from site to site. May involve interaction with difficult or angry members of the public on a regular basis. Required to safely lift and/or carry heavy items that may weigh up to 50 pounds or more. Requires the ability to safely push or pull objects which may be blocking pedestrian or vehicular traffic flows. Required to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Mobility and physical strength/stamina to respond to emergency situations and accidents. May be exposed to hazardous traffic conditions.
The factors described herein, are representative of, but not all-inclusive of, those that must be met by an individual to successfully perform as a Community Service Officer.
Needs Valid Oregon Driver’s License: Yes
Job Status: Full-time
Hours: Monday – Friday
Wage: $22.3659 – $28.6302 per hour
Location: Roseburg, OR
How to Apply: Website, Email or Mail
Position Closes: 08/15/2023
Contact:
Management Staff Assistant
Autumn David
(541) 492-6866
[email protected]